Job Description

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the team We enable teams to streamline their operations, gain efficiencies and provide needed support and tooling so our stakeholders can meet key company objectives and continue growing our business. Our Alpha/Beta Program Management team at Roku works across organizations with company leadership, cross-functional stakeholders, and our internal teams to manage the development, testing and release of products and features. We work closely with engineering, product, UX, and Quality Assurance teams to deliver new products and features for existing and developing markets. We act as the voice of the customer, striving to better understand their needs, desires, and perspectives, to inform business decisions, and enhance our product offerings along the way. About the role Roku is seeking an experienced Alpha/Beta Program Manager with Customer Support, Quality Assurance and Program Management experience to manage a large-scale pre-release validation program, consisting of dozens of products and potentially hundreds of users. This position requires excellent written and organizational skills. Self-motivation, curiosity, and an eagerness to learn are critical components to be successful in this role. Be a team player who can work cross-functionally and communicate effectively at all levels of management. Able to condense early user feedback into actionable customer insights. Manage high volumes of data and thrive on managing multiple complex initiatives running in parallel. For California Only - The estimated annual salary for this position is between $97,000 - $117,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. What you'll be doing Lead concurrent Alpha/Beta and technical programs for devices and software features with an elevated level of detail and organization As a Program Manager, kick-off the Program and set guidelines/expectations with the core team on what to expect, clarify roles, define input and exit criteria and track the program from start to finish, manage risks Recruit Alpha and Beta users across multiple demographics and experience levels Organize and analyze the feedback to identify common themes, suggestions, and issues Collaborate with Engineering and Product Management teams on user workflows to be tested; curate detailed homework and provide first level of triage; manage user interaction and engagement throughout the program Coordinate and manage the procurement and distribution of devices to our user population Conduct periodic user surveys to gather feedback, analyze test data and generate reports to influence product launch decisions Be data driven, develop necessary tools to analyze data and share them with all stakeholders Facilitate communications across the company to ensure transparency of progress and risks, maintain plan-of-record, and provide appropriate and timely updates Work closely with external vendors and partners for driving associated activities Lead customer validation by engaging with external end-users to build confidence in launching a product to ensure its success in the markets Build strong relationships across the organization; be collaborative and help make the connections needed to keep the team moving forward Close the loop; for a given project, figure out relevant metrics, and drive the building of the tools to measure and report on it; feed insights back into our product development and design processes We’re Excited If You Have Bachelor's or Master's degree in a relevant field, or equivalent experience Extensive experience in software development; experience running alpha/beta programs is a plus Experience delivering new products and features in the telecommunications and smarthome industries Experience working with BI/data warehouse tools, databases, and SQL Familiarity with software development and testing methodologies Ability to provide constructive feedback Proficient in Program Management fundamentals and best practices Ability to communicate effectively with development teams Experience with test case creation and execution Extensive experience with Atlassian tools (JIRA, Confluence, etc..) and other Project Management software applications; working experience of Centrecode is a plus Hands-on experience with the software development lifecycle Strong analytical, problem-solving, negotiation, and organizational skills Excellent communication and technical presentation skills, attention to detail, and the ability to work independently Prior work experience in software engineering or an equivalent technical Knowledge of consumer product, web user interfaces and networking functionality preferred Having a customer support/service background and technical delivery is a plus AIliteracy and curiosity:You have either 1) tried Gen AI in your previous work or outside of work or 2) are curious about Gen AI and have explored it Benefits Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. The Roku Culture Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. To learn more about Roku, our global footprint, and how we've grown, visit By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms. #J-18808-Ljbffr Roku

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