Job Description

Job Description

Job Description

Are you looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? We are a top-rated, fast-growing personal injury law firm based in New Jersey seeking a bilingual (Spanish/English) Receptionist to take ownership of the front-end client experience. This key role serves as the first point of contact for potential clients, ensuring smooth, timely communication and courteous call answering, clear information-sharing, and efficient transfer or scheduling as directed.

We’re seeking a receptionist who is more than just the “voice of the firm”—someone who takes pride in being the first impression for every client and caller. Our ideal candidate is reliable, warm, and proactive—someone who communicates well in both English and Spanish, stays composed under pressure, and takes pride in getting details right the first time. The most important quality you can bring to this role is a positive attitude and a willingness to roll up your sleeves and contribute wherever needed.

You’ll have the opportunity to help a thriving law firm grow and to make a real, meaningful difference in the lives of the clients we serve every day. If this sounds like a job you’d love, we encourage you to apply.

$18 - $22 hourly

• Act as the first point of contact by answering calls and greeting visitors, ensuring a warm and professional environment.
• Handle a high volume of incoming calls: answer promptly, direct callers to the appropriate team member, and take accurate messages when necessary.
• Provide courteous and professional responses to client inquiries, ensuring clear communication and a positive first impression.
• Maintain the reception area and common spaces in a clean and orderly manner.
• Manage incoming mail and deliveries by sorting, scanning, and routing them appropriately.
• Assist with light administrative tasks, including making copies, scanning documents, and filing client records in an organized system.
• Support the team by handling routine office correspondence such as letters, emails, and thank-you notes.
• Perform other front-desk duties as needed to support the smooth daily operations of the firm.

We Are Looking For A Customer Service Professional With:

• Strong organizational skills and attention to detail, with a habit of proofreading and double-checking work to get it right the first time.
• Reliability and trustworthiness, with the ability to maintain strict confidentiality in all client and firm matters.
• A positive, energetic attitude and the ability to stay composed and results-focused in a fast-paced, professional environment.
• Technological confidence, comfortable navigating multiple computer programs, databases, and phone systems with ease.
• Excellent communication skills, both written and verbal—clear, professional, and welcoming with every interaction.
• Empathy and interpersonal awareness, able to put clients at ease and build rapport even in emotionally sensitive situations.
• A true customer-service mindset, grounded in professionalism, compassion, and a genuine desire to help others.
• Experience in a law firm, professional services, or a high-volume customer service role is preferred, but not required.

Required

• Previous experience as a receptionist or front-desk administrator in a professional office (law firm experience a plus).
• Bilingual Spanish/English with professional telephone etiquette and clear, courteous communication.
• High ethical standards and proven ability to handle sensitive information with discretion and maintain strict confidentiality.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort with multi-line phone systems, scanners, and basic office technology.
• Excellent verbal and written communication skills to interact effectively with clients, court personnel, vendors, and internal teams.
• Strong interpersonal skills and a welcoming demeanor that builds rapport with a wide range of personalities.
• Organized, detail-oriented, and dependable, with the ability to manage multiple calls and tasks while maintaining accuracy.

Preferred

• Prior experience in a law firm or legal services environment.
• Customer service or administrative experience in a high-volume, fast-paced setting.
• Familiarity with CRMs or case-management systems (training provided).

Led by award-winning New Jersey Personal Injury Attorney Dan T. Matrafajlo, The Law Office of Beninato & Matrafajlo has a proven track record in the most serious injury matters. Our mission is to guide individuals and families through some of the most difficult moments of their lives—with unwavering legal expertise, genuine compassion, and relentless advocacy. We are committed to building trusted relationships rooted in honesty, empathy, and respect—treating every client as a valued member of our family and fighting tirelessly to secure the best possible outcome for their case.

Recognized for securing millions in compensation and delivering a consistently high level of client satisfaction, our team brings both courtroom strength and personalized service to every case. We don’t just represent clients—we stand beside them, knowing that every individual deserves the kind of unwavering support and powerful advocacy that defines New Jersey’s finest legal representation.

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