Job Description
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POSITION DESCRIPTION
Position: Customer Service Representative
Department: Catholic Cemeteries
Reports To: Office Manager and/or Superintendent
Classification: Non-Exempt
General Description
Catholic Cemeteries of the Archdiocese of Newark operates 11 Catholic cemeteries in 5 counties and is the recipient of several prestigious awards. Over 1 million are interred in our cemeteries.
The Customer Service Representative is responsible to perform assigned duties and functions for the cemetery office, assist our Catholic families, the public, funeral directors and vendors with their needs as they relate to Catholic Cemeteries' office. Performs assigned duties and functions for the Cemetery consistent with the Mission, Vision and Values of the Catholic Church.
The Customer Service Representative shall be open to work at any of Catholic Cemeteries locations in northern New Jersey region as needed.
Specific Duties/Responsibilities
The following specific responsibilities are representative of the duties required in this position. They may be unilaterally but reasonably changed based on the working environment and departmental needs.
Answer telephones and direct call to appropriate level, or respond to call inquiries when possible
Assist our Catholic families with the step by step process for interment
Process and follow-up of incoming funeral orders from funeral directors in adherence to existing policy and procedures
Scan and process interments into prescribed cemetery Enterprise computer software system
Process monument paperwork, i.e., permits, size, location
Process memorialization paperwork, i.e. lettering, emblems and floral and import photos
Provide superintendent with requested reporting regarding any and all cemetery tracking data and information
Maintain office filing, create Mass Remembrance booklet, create candle labels, create all work orders, etc.
Process work orders as it relates to gravesites/crypts and general property
Process yearly vendor permits and insurance coverage's for same
Provide excellent customer service to our Catholic families as it pertains to inquiring about grave/crypt locations or problems, direction to site, genealogy, emails, etc.
Process daily bank deposits through mechanized recording system and banking website.
Input data for record keeping of all interments/entombments
Assist the Superintendent with the processing of invoices and accounts payable
Assist in month-end close activities and reconciliations as needed
Other duties as assigned
Qualifications/Skills Superior communication skills with sensitivity to the needs of our Catholic families.
Strong attention to detail
The ability to work in a fast-paced environment and multitask
Solid background in computer skills a must. i.e. Word, Excel and Microsoft Office
Education and/or Experience (Preferred) College degree or 5 years of equivalent experience required
Strong computer skills with competency in Microsoft Excel and Word
Office 365 knowledge a plus
Physical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job in a normal office environment. Extended periods of sitting and computer work. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Rev. 01/2025
Monday - Friday, 8:30 am - 4:00 pm, every-other Sat. OT/as needed
35 hours weekly
BENEFITS: A) Health Insurance B) Dental Insurance C) Life Insurance D) Pension E) Disability and F) Voluntary 403b Plan Archdiocese of Newark
Job Tags
Monday to Friday,