Field Service Coordinator Job at Otterbine Barebo Inc, Emmaus, PA

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  • Otterbine Barebo Inc
  • Emmaus, PA

Job Description

Company Description

Otterbine Barebo has been a family-owned and operated world leader in pond and lake management for over 50 years. We specialize in developing energy-efficient, versatile pond and lake aeration systems and fountains that beautify the landscape while naturally improving water quality. Our dedicated team of engineers continually refines our products and explores new possibilities in pond aeration. We take pride in providing high-quality solutions that reduce algae and foul odors, backed by an industry exclusive 5-year warranty. Otterbine offers extensive customer support through our sales and service representatives and a global network of over 350 distribution and 90 service centers.

Job Description

Field Service Coordinator assists in service operations, is responsible for assisting in the management of distribution service centers, service training onsite and offsite and field service calls. They are responsible for the timely delivery of technical service/support, processing service tickets and supporting all customers (internal and external). The position provides critical support via trend analysis to staff and distribution. In addition, the Field Service Coordinator will assist with order entry as needed and technical sales support.

Experience Needed

  • 3-5 years of electro-mechanical skills
  • 5-10 years related experience in customer service, field service, technical writing, electrical motor wiring repair, etc.
  • Minimum associates degree or technical school certification in electronics.
  • Should have previous motor controls experience
  • Must be available for field service travel in the US and International
  • Must be capable of reading electrical schematics
  • Must be able to review data and determine trends and should be knowledgeable in Microsoft Word, Excel, Access, Power Point. Knowledge or previous experience with CRM and ERP packages is beneficial.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Profit Sharing Retirement Fund
  • Vision insurance

Schedule:

  • 8-hour shift/salary position
  • Day shift

Ability to Commute:

  • Emmaus, PA 18049 (Required)

Work Location : In person

Job Tags

Full time, Shift work, Day shift,

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