Job Description
WHO YOU ARE You are detail-obsessed, people-driven, and take pride in creating environments that feel impeccable, polished, and welcoming. With at least three years of housekeeping management experience-ideally in a luxury hotel-you know how to lead with both precision and heart. You're the kind of person who notices the little things before anyone else does, and you coach your team to do the same. You communicate clearly, stay calm under pressure, and hold high expectations for both service and presentation. Your leadership style is hands-on and supportive, with a focus on consistency, accountability, and building a team that cares about doing things right. You bring a strong knowledge of housekeeping operations, safety protocols, and hotel standards, and you're just as comfortable inspecting rooms as you are managing a labor forecast. A degree in Hospitality or a related field, along with the ability to obtain any required local certifications, completes your professional toolkit.
WHAT YOU DO As Housekeeping Manager, you oversee the day-to-day operations of the housekeeping department-from guest rooms and public spaces to laundry and back-of-house-ensuring everything runs smoothly and meets luxury standards. You lead and support your team through daily check-ins, ongoing training, and by jumping in when needed. Your focus is on quality, cleanliness, and guest comfort, conducting regular inspections and addressing any issues with professionalism and speed. You manage inventory, reduce waste, and align staffing with occupancy levels to ensure efficiency without compromising standards. You work closely with other departments to fulfill guest requests quickly and seamlessly, and you keep detailed records and reports to track performance, expenses, and feedback. Whether it's mentoring a new room attendant, resolving a guest concern, or improving a process, you lead with intention and pride-and you set the tone for every shift.
WHERE YOU WORK The Joseph Nashville, a Luxury Collection Hotel re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 18,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.
WHY YOU'RE HERE Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service and helping create/ curate elevated guest experiences, and that is exactly what we do.
Benefits - Medical/Dental/Vision
- 401K
- Paid Time Off
- Free Meals during work
- Discounted room benefits
- Free Parking
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law. The Joseph, a Luxury Collection Hotel, Nashville
Job Tags
Local area, Shift work,