Job Description

WORKING WITH US

We are always looking for people who are passionate about working outdoors and making the local community a better place to work and live. If you're seeking a great place to work with a rewarding purpose, competitive pay, generous benefits, professional development opportunities, and a collaborative culture we're ready to grow with you! We prioritize work-life balance, health and wellness, and employee recognition to create a supportive and rewarding work environment.

MISSION FIRST, TEAM ALWAYS - our mission is to create a culture that provides for the betterment of the individual and the organization, while supporting a common goal. We are former US Military Special Operators who founded American Landscaping Partners with a belief that we can better the landscaping industry through core values of extreme ownership and selfless service.

BENEFITS

• Full-time benefits start on your first day of employment
• Medical, Dental, Vision, Flexible Spending Account, Life and AD&D Disability, and Voluntary Benefits

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the comprehensive management of landscape maintenance operations, ensuring all quality standards are met to achieve high levels of customer satisfaction. This role demands a thorough understanding of landscape maintenance practices and a strong commitment to upholding safety protocols. The Operations Manager will lead daily operations focusing on exceptional service delivery, fostering a culture of safety through proactive leadership, clear communication, and consistent behavior. This position is crucial in driving operational excellence and maintaining the high standards necessary to support both customer satisfaction and team performance.

ESSENTIAL DUTIES

• Daily Operational Coordination : Attend and actively participate in the Morning Huddle to align with crews on daily goals and priorities. Conduct coordination meetings with Account Managers to review current tasks, address any issues, and adjust plans as needed. Ensure that job assignments, notes, and schedules are reviewed with landscape maintenance crews, setting clear expectations for job performance and completion. Oversee the allocation of work and provide technical support to resolve any operational challenges.
• Quality and Safety Assurance : Maintain a clean and safe work environment by ensuring proper maintenance and care of all company equipment. Conduct regular inspections to verify that all safety protocols are being followed and that the work site meets quality standards. Foster a strong safety culture through proactive leadership, clear communication, and consistent enforcement of safety practices.
• Customer Coordination and Satisfaction : Coordinate closely with Account Managers to ensure alignment on job estimates, address customer inquiries, and resolve any issues to maintain high levels of customer satisfaction. Communicate opportunities for enhancement sales and ensure that all customer interactions are handled promptly and professionally. Address customer feedback and work collaboratively to implement service improvements.
• Financial and Resource Management : Oversee and manage labor and material efficiency by reviewing and approving timesheets, job tickets, and daily work logs. Ensure accuracy in payroll processing and monitor financial performance to optimize resource allocation. Manage snow activities, including on-site oversight and post-event responsibilities, to ensure operational continuity and effective snow removal.
• Strategic Communication and Collaboration : Maintain effective communication with internal teams, including Account Managers, to drive operational success. Collaborate on identifying opportunities for enhancement sales and addressing operational challenges. Participate in leadership meetings and contribute to strategic planning and problem-solving efforts.
• Talent Acquisition and Development : Assist in the hiring and development of crew leaders and technicians. Provide coaching and support to enhance team performance and growth. Conduct weekly one-on-one meetings with crew leaders to discuss performance, address any issues, and align on goals.
• Preparation and Planning : Prepare for upcoming landscape maintenance jobs by scheduling and organizing job planners, maps, and purchase orders. Ensure that all customer and property information is accurate and up-to-date, including property details and any special requirements or no-touch lists.
• Seasonal Operations Management : Oversee and manage snow removal operations during the snow season, ensuring adherence to safety protocols and effective execution of snow management tasks. Adjust operational plans as necessary to address seasonal challenges and maintain high service standards.

EDUCATION, KNOWLEDGE AND EXPERIENCE

• Education : Bachelor's Degree preferred; a degree in Horticulture or a related field is highly desirable. Alternatively, a combination of education and relevant experience that provides equivalent knowledge, skills, and abilities will be considered.
• Industry Experience : Minimum of 3 to 5 years of experience in the landscape industry, demonstrating a solid understanding of landscape production, maintenance, and service delivery.
• Leadership Experience : Minimum of 2 to 3 years of experience in a customer-facing role with a proven track record in managing client relationships and driving sales growth.

SKILLS AND QUAILIFACTIONS

• Team Collaboration : Proven ability to work effectively within a team environment and collaborate with colleagues across different levels and departments to achieve common goals.
• Multitasking and Prioritization : Strong capability to manage multiple priorities and tasks simultaneously, demonstrating effective time management and organizational skills.
• Horticultural Knowledge : Comprehensive knowledge of horticulture, including familiarity with plants, shrubs, weeds, pests, insects, horticultural diseases, moss, and plant disorders. Ability to apply this knowledge in practical scenarios to address customer needs and ensure high-quality service.
• Analytical Skills : Excellent analytical and abstract reasoning skills, with the ability to assess complex situations, interpret data, and develop effective solutions.
• Technical Proficiency : Proficiency in Microsoft Office Suite and general PC applications, with the ability to utilize software tools for scheduling, reporting, and communication.
• Organizational Skills : Exceptional organizational skills with a keen eye for detail, capable of managing schedules, documentation, and operational processes efficiently.
• Communication Skills : Excellent oral and written communication skills, with the ability to convey information clearly and effectively to clients, team members, and other stakeholders.

DIFFERENTIATORS

• Operational Oversight and Efficiency : Proven expertise in managing multiple landscape maintenance crews, including task allocation, problem resolution, and technical support. Demonstrated success in overseeing site work production to ensure timely completion and adherence to deadlines, focusing on enhancing operational efficiencies and overcoming barriers to success.
• Quality and Safety Assurance : Exceptional ability to maintain a clean and safe work environment, ensuring proper maintenance and care of all company equipment. Adept at fostering a strong safety culture through proactive leadership, clear communication, and consistent enforcement of safety protocols.
• Customer Coordination and Satisfaction : Strong capability in coordinating with Account Managers to align on job estimates, customer satisfaction, and enhancement sales opportunities. Demonstrated effectiveness in addressing customer needs and ensuring high levels of service delivery through collaborative efforts.
• Financial and Resource Management : Advanced skills in monitoring and managing labor and material efficiency, ensuring accuracy in employee time sheets and daily work logs for payroll processing. Proven track record in managing snow activities, including on-site management and post-event responsibilities, to maintain operational continuity.
• Strategic Communication and Collaboration : Exceptional ability to communicate and collaborate with internal teams, including Account Managers, to drive operational success. Skilled in identifying and communicating opportunities for enhancement sales and addressing operational challenges through effective teamwork.
• Talent Acquisition and Development : Experience in assisting with the hiring and development of crew leaders and technicians. Demonstrated success in supporting team growth and performance through effective recruitment, coaching, and management practices

KEY PERFORMANCE METRICS

• Team Performance against Key Performance Indicators and Metrics.
• Execution against strategic initiatives.
• Overall company performance.
• Financial controls.

WORKING CONDITIONS

• Flexibility and willingness to work non-standard business hours and days as needed required.
• Indoor and outdoor conditions
• Requires moderate physical activity performing activities of a productive and technical nature; regular exposure to outdoor weather conditions of extreme heat and extreme cold; potential exposure to loud noise; potential exposure to air pollution, allergens, dust, pollen, insects, and other potentially harmful naturally occurring hazards; potential exposure to moving mechanical parts and sharp objects

EMPLOYMENT STATUS

Full Time

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