Oasis Solutions is your local NetSuite, Sage 100, and Sage Intacct partner providing business management software solutions to small and mid-sized businesses throughout America. We have offices located in Louisville and Lexington, KY, TN, and NC, and serve clients throughout the United States. Oasis offers leading software solutions (on-premise and cloud) for: Accounting and business management (ERP) Human resources Payroll and time & attendance CRM (Customer Relationship Management) Job Management Document Management Warehouse management And more Responsibilities: Lead consulting engagements including process analysis, reporting recommendations, and transactional flow analysis. Discover, scope, lead, and deliver multiple implementation or service-related projects, delegating tasks to team members as needed. Provide career path guidance and mentoring to team members. Support sales engineering activities, including product demonstrations and attendance at user group meetings. Evaluate, troubleshoot, and resolve customer service requests submitted via helpdesk in level 2 or 3 roles. Participate in onsite and in-house client visits, often in leadership roles. Manage inbound client communication, gather information, and coordinate internal actions, including issue summaries and ticket creation. Achieve mastery in relevant core product offerings and applicable database and reporting engines within established timeframes. Ensure project and engagement profitability and scope adherence. Uphold Oasis's Core Purpose and Values. Perform all other duties as assigned. Qualifications and Competencies: 15+ years of experience in business process analysis and solution design or related fields. 7+ years of experience leading teams through multiple ERP implementation projects in various domains such as accounting, manufacturing, MRP, job cost, service, and distribution. Proven experience in team coordination, client communication, scope generation, and employee development. #J-18808-Ljbffr Oasis Solutions
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