Job Description

Box is the world’s leader in Intelligent Content Management. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU

The Observability Team focuses on building frameworks and systems to manage the performance of Box, scaling to billions of events per second. We standardize observability across engineering teams, design high-performing services, and promote effective observability practices. Our work involves creating low-latency, high-throughput data systems that enhance the resilience of Box.

Reliability and customer experience are priorities at Box, leading to ongoing requirements for observing complex systems. We seek your expertise in observability technologies—such as logging, metrics, search, analytics, and tracing—to develop impactful instrumentation and efficient data pipelines for application performance management. Your contributions will help strengthen our observability strategy and culture.

We are seeking innovative problem-solvers who are passionate about large-scale distributed systems and have deep expertise in modern observability practices. As a small team tackling complex challenges at scale, we offer the opportunity to make significant technical contributions while driving observability culture across the organization.

WHAT YOU'LL DO

• Design and implement a robust OpenTelemetry-based observability platform
• Architect and build scalable distributed tracing solutions that provide end-to-end visibility across Box's microservices architecture
• Work with modern cloud-native technologies including container orchestration (Kubernetes, Docker), service mesh solutions (Istio, Linkerd), and cloud platforms (AWS, GCP)
• Play a significant role in shaping the platform vision and defining feature roadmaps
• Mentor engineers across teams on observability practices and help cultivate a data-driven troubleshooting culture
• Participate in design reviews and architectural discussions to ensure observability is considered early in the development lifecycle
• Enhance engineering processes, principles, and culture within the team and across Box, by championing a culture of learning, continuous improvement, and blameless retrospection

WHO YOU ARE

• You have experience implementing distributed tracing systems using OpenTelemetry, Jaeger, or similar frameworks
• You've built and maintained large-scale and high-throughput realtime observability data pipelines
• You have worked with modern observability tools and platforms such as Grafana, Splunk, Chronosphere, Datadog, Prometheus, or similar solutions
• You have experience implementing observability solutions in cloud-native environments using Kubernetes
• You have experience mentoring teams on observability practices and driving adoption of new tools and processes
• You act like an owner and strive to do work you're proud of, both technically and in your team interactions
• You have experience with at least one of the core programming languages like Java, Rust, Golang, or Python
• You have 5+ years of experience in building scalable distributed systems
• You have a BS/MS/ Ph.D. in a scientific field or equivalent experience

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

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