Service Delivery Manager Job at Wickes, Northampton, MA

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  • Wickes
  • Northampton, MA

Job Description

We are looking to recruit two Service Delivery Managers to lead our Customer Services Team based in our Northampton site. The primary purpose of this role is to oversee and optimise customer service operations through strong leadership, problem-solving, and analytical skills. Key Responsibilities: Lead, motivate, and develop a high-performing team of customer service advisors. Set clear performance expectations, monitor team performance, and provide regular feedback and coaching. Identify and implement process improvements to enhance efficiency and customer satisfaction. Optimise resource allocation and manage staffing levels to meet business needs. Ensure adherence to quality standards and resolve customer issues promptly and effectively. What are we looking for: Strong leadership and motivational skills to inspire and guide the team. Excellent verbal and written communication skills to interact effectively with customers and team members. Ability to analyse complex problems and develop creative solutions. Strong organisational and time management skills to prioritise tasks and meet deadlines. Proficiency in relevant software and systems. A strong commitment to customer satisfaction. Ability to recruit, train, and develop team members. What can we offer you? You’ll be supported with fantastic learning and development opportunities and have the chance to grow your career with us. We’ll also provide a benefits package that includes: Competitive bonus Save-as-you-earn scheme Contributory pension scheme Colleague discount Access to a discount platform with savings and cashback at numerous retailers, savings on gym memberships, and a cycle-to-work scheme Our widely recognised wellbeing strategy offers a range of health and wellbeing benefits, including an Employee Assistance Programme, financial education & loans, and support for parental, menopause, and fertility needs. We promote work-life balance with flexible working options, blending remote and office work. About Us: Wickes is a multi-channel retailer in the home improvement market, with 50 years in the industry, generating over £1.6bn in revenue across 230 stores with 8,000+ colleagues. We pride ourselves on our collaborative, inclusive, and fun culture where everyone can succeed and be their best. If you share our passion and determination, we welcome you to join us. Vacancy Reference # Please contact us here if you require any adjustments in the application process. When invited to interview, you will have the opportunity to request reasonable adjustments. Please note, this form is only for reasonable adjustments; general enquiries or CV submissions cannot be processed through this link. #J-18808-Ljbffr Wickes

Job Tags

Remote job, Flexible hours,

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