Job Description

Visas Technical Communications Services team is a part of a global community of problem solvers and innovators helping to reshape the future of commerce. Visa operates the worlds most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants 15k Financial Institutions and billions of everyday people. While working with us youll be part of a team that works on complex distributed systems and tackles massive-scale problems centered on new and existing payment flows business and data solutions and B2B value-added services.

The Opportunity:

We are looking for a versatile curious and energetic Technical Writer to join our passionate and dedicated team.  We are the backbone for delivering and evolving technical writing solutions at Visa and we thrive on solving complex challenges on a global scale! As a technical writer with TCS you will be an integral part of a multi-functional team inventing designing building commercializing and supporting products that reach a truly global customer base.  The TCS approach to technical documentation is based on GenAI-powered efficiency semantically-economical DITA XML and a passion for user-centered outcomes.

You will face big challenges and question the status quo changing the way payments products are developed at Visa! Come join us and see your efforts shape the digital future of payments.

Essential Functions:

• Create and maintain the technical documentation that helps B2B clients and Visa staff understand how to implement and support Visa products.
• Support diverse end-user personas including API developers business users SDK developers mainframe developers users of UI-based products and internal staff.
• Use and enhance GenAI-powered solutions that drive the efficient creation of high-quality documentation.
• Support omni-channel publishing that gets the right content to the right user through the right channel.
• Build deep cross-functional partnerships (product managers Client Services architects engineers) to identify and clarify requirements understand business needs and deliver required documentation.
• Identify systems architectures and tools that support the requirements for documenting Visa products.
• Passion for learning about the products you document.
• Informally mentor others.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Visa will accept applications for this role until at least November 23 2025.

Qualifications :

Basic Qualifications:
2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)

Preferred Qualifications:
3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 89200.00 to 126250.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time

Job Tags

Full time, Work experience placement, Work at office, Local area,

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